MCQ Questions Business Communication

MCQs

Please refer to MCQ Questions for Business Communication provided below. These objective questions will be really useful if you are planning to appear in competitive examinations. We have provided MCQ questions for Management subject which is very important for IAS, UPSC, or civil services examinations.

Business Communication MCQ Questions with Answers

Question. Communication without words is called
A. Non- verbal communication
B. Verbal
C. Oral communication
D. Written communication

Answer

A

Question. When communicating with people from a different culture it is best to assume
A. differences until similarity is proven
B. similar interpretation of symbols
C. similar understanding of ideas
D. people are all the same

Answer

A

Question. Lack of openness in communication
A. reduces employee satisfaction
B. has no effect on employee satisfaction
C. reduces management satisfaction
D. shows good management control

Answer

A

Question. Three ways in which communication flows through formal organizational channels are called
A. loose coupling, tight coupling, and uncoupling
B. positive flow, negative flow, and peripheral flow
C. downward flow, upward flow, and horizontal flow
D. the grapevine, the gatekeeper, and thenetwork 

Answer

C

Question. The formal greeting with which a business letter begins is called
A. reference
B. subject
C. salutation
D. body copy

Answer

C

Question. All of the following might be used to improve organizational communication except
A. surveys and feedback
B. management training
C. filtering
D. TV networks

Answer

C

Question. The flow of information through MIS is
A. need dependent
B. organization dependent
C. information dependent
D. management dependent

Answer

A

Question. Interaction between three to twelve people who share a common goal, a sense of commitment, and who attempt to influence one another is known as
A. business communication
B. small-group communication
C. personal communication
D. rhetorical communication

Answer

B

Question. Form letters are also known as:
A. circular letters
B. formal letters
C. bad news letters
D. persuasive sales letters

Answer

D

Question. Simplicity in writing means essentially
A. plainness
B. the use of simple sentences
C. the use of simple tense
D. the use of simple words

Answer

A

Question. Which of the following is an example of a nonverbal message?
A. Yelling
B. Eye contact
C. Jargon
D. Mumbling

Answer

B

Question. Human communication is essentially
A. perfect
B. imperfect
C. short-lived
D. emotional

Answer

B

Question. As per Newman and Summer Communication is the Exchange of
A. Facts
B. opinion
C. emotions
D. all the above

Answer

D

Question. The conclusion or ending paragraph should bring the communication to a polite and close.
A. businesslike
B. interminable
C. measurable
D. subtle

Answer

A

Question. Goals help us to
A. Communicate
B. work
C. Success
D. motivate

Answer

A

Question. MIS normally found in a manufacturing organization will not be suitable in the
A. service sector
B. banking sector
C. agriculture sector
D. none of the above

Answer

A

Question. Form letters are also known as
A. formal letters
B. circular letters
C. persuasive sales letters
D. bad news letters

Answer

C

Question. The whole concept of achieving success begins with how you
A. Behave
B. Think
C. Work
D. All of the above

Answer

D

Question. The following is (are) the most effective ways of communication.
A. Verbal
B. Non Verbal
C. Written
D. All the above

Answer

C

Question. A common fallacy about manager is that he must be
A. Loud
B. Flamboyant
C. Drinker
D. All of the above

Answer

D

Question. Which of the following problems can occur as a result of ineffective downward flow?
A. Employees feeling that they don’t receive enough information to do their jobs
B. Employees feeling that they receive too much information
C. Employees feeling the information they do receive is not the information they need
D. All of the above

Answer

D

Question. A memorandum (memo) is considered a brief form of written communication for
A. legal use
B. formal use
C. internal use
D. external use

Answer

C

Question. Generally speaking, in business we communicate
A. to both persuade and inform
B. only to persuade
C. only to inform
D. only to entertain

Answer

A

Question. Which of the following is a communication issue facing today organizations?
A. How technology can best serve the organization
B. Relationships and their effects on organizations
C. Sexual harassment in the workplace
D. All of the above

Answer

D

Question. Simplicity in writing means essentially:
A. the use of simple sentences
B. the use of simple words
C. the use of simple tense
D. plainness

Answer

D

Question. The following is the permanent records for business
A. Business letters
B. Ledgers
C. Production reports
D. All of the above

Answer

A

Question. The body of the presentation should be broken into short and clear units
A. Main
B. Middle
C. Upper
D. Lower

Answer

A

Question. The ability to communicate effectively
A. is a natural talent that cannot be learned
B. depends on the education level of those around you
C. can be learned
D. depends on not using technology to send messages

Answer

C

Question. A good business letter is simple and straightforward without being simplistic or
A. panoramic
B. paternal
C. patriotic
D. patronizing

Answer

D

Question. The simplified style business letter has
A. indentation
B. a complimentary close
C. a subject line
D. a salutation

Answer

C

Question. is not one of the 7 Cs of communication:
A. conciseness
B. correctness
C. clarity
D. character

Answer

D

Question. Feedback is a listeners
A. verbal critique of your message
B. aversion to a message
C. acceptance of a message
D. verbal or nonverbal responses to a message

Answer

D

Question. The study of communication through touch is
A. chronemics
B. haptics
C. proxemics
D. semantics

Answer

B

Question. Business letters produce immediate effect because they are:
A. interesting
B. brief
C. formal
D. informal

Answer

D

Question. What type of communication does a report to a customer from an employer is
A. Manager communication
B. officer communication
C. administrator communication
D. Official communication

Answer

D

Question. This time is devoted to school labs, studying work, commuting, and other activities involving your immediate and long-term goals.
A. Committed time
B. Discretionary time
C. Maintenance time
D. Family time

Answer

A

Question. The following is (are) non-verbal communication
A. Facial expression
B. Appearance
C. Posture
D. All of the above

Answer

D

Question. The of business letter is called layout.
A. Body
B. content
C. pattern
D. all the above

Answer

C

Question. In general, human beings are
A. indifferent communicators
B. perfect communicators
C. good communicators
D. poor communicators

Answer

D

Question. Select the statement that is not true of sales letters.
A. The layout can differ from that of the traditional letter
B. A headline could replace the inside address
C. The letter should avoid sentence fragments and choppy paragraphing
D. Attention-gaining devices are used to capture the reader

Answer

C

Question. The method used to communicate a message (text, talking, writing, etc)
A. The method used to communicate a message (text, talking, writing, etc) Channel
B. Colloquialism
C. Communication
D. correspondence

Answer

A

Question. Organizational communication includes
A. interviewing potential employees
B. resolving conflicts
C. presenting and selling ideas
D. All of the above

Answer

D

Question. is an organized portfolio of formal systems for obtaining processing and delivering information in support of the business operations and management of an organization.
A. MIS
B. DSS
C. MRS
D. none of the above

Answer

A

Question. The most modern letter style is
A. modified-block
B. full-block
C. simplified
D. block

Answer

C

Question. is a particular type of order in which the subordinate is not only ordered to do a job but also given guidance on how to do it
A. Instruction
B. Procedural
C. persuasion
D. Advice

Answer

A

Question. Modern business letters are usually written in
A. simplified style
B. indented style
C. full-block style
D. semi-block style

Answer

C

Question. When a group agrees to support and commit to the decision of the group, they have reached
A. a consensus
B. a census
C. a solution
D. an analysis

Answer

A

Question. of the letter consists of main message.
A. Heading
B. Body
C. Greeting
D. Closing

Answer

B

Question. The body of the presentation should be broken into short and clear units
A. Main
B. middle
C. upper
D. lower

Answer

A

Question. Rumours are likely to spread fastest in all of the following instances except when
A. the rumour seems credible
B. the recipient is emotionally anxious
C. the information is important to those involved
D. the recipient is not concerned about the information

Answer

D

Question. The envelope indicated that there was , but in fact there was only a letter inside
A. an enclosure
B. a sender
C. A salutation
D. an indent

Answer

A

Question. A memorandum (memo) is considered a brief form of written communication for
A. legal use
B. internal use
C. external use
D. formal use

Answer

B