MCQs For NCERT Class 12 Business Studies Chapter 12 Consumer Protection

Please refer to the MCQ Questions for Class 12 Business Studies Chapter 12 Consumer Protection with Answers. The following Consumer Protection Class 12 Business Studies MCQ Questions have been designed based on the latest syllabus and examination pattern for Class 12. Our experts have designed MCQ Questions for Class 12 Business Studies with Answers for all chapters in your NCERT Class 12 Business Studies book.

Consumer Protection Class 12 MCQ Questions with Answers

See below Consumer Protection Class 12 Business Studies MCQ Questions, solve the questions and compare your answers with the solutions provided below.

Question. Which one of the following is not a reason for importance of consumer protection from the point of view of consumers?   
(a) Consumer ignorance
(b) Consumer apathy
(c) Consumer exploitation
(d) Unorganised consumers

Question. A complaint can be filed against _________ who adopt(s) unfair trade practices.   
(a) Trader only
(b) Manufacturer only
(c) Trader and Manufacturer
(d) Consumer

Question. From the point of view of business, which one of the following is a reason because of which consumer protection is important?   
(a) Dynamic environment
(b) Fast technological development
(c) Government intervention
(d) Competitive market

Question. _____________ means any person who buys any goods for personal use or hires or avails of any services for a consideration.   
(a) Consumer
(b) Manufacturer
(c) Trader
(d) Service Provider

Question. ____________ implies safeguard against anti-consumer trade practices of producers and traders.   
(a) Consumer Protectio
n (b) Redressal Forum
(c) National Commission
(d) None of these

Question. Which one of the following is not a consumer right?   
(a) Right to safety
(b) Right to seek redressal
(c) Right to get discount
(d) Right to be heard

Question. In which year did Consumer Protection Act come into existence?   
(a) 1986
(b) 1999
(c) 1991
(d) 1976

Question. Right to _________ is a right to be protected against products which are hazardous to life or health.   
(a) Information
(b) Safety
(c) Seek Redressal
(d) Consumer Education

Question. A District Forum has jurisdiction to entertain a consumer complaint involving product value:   
(a) Up to ` 20 lakh
(b) Up to ` 10 lakh
(c) Between ` 20 lakh and ` 1 crore
(d) Above ` 1 crore

Question. __________ mark is used for electrical products.   
(a) ISI
(b) FPO
(c) ISO
(d) Agmark

Question. ___________ is one of the redressal agencies for redressing consumer grievances.   
(a) COPRA
(b) State Commission
(c) Consumer Organisation
(d) None of these

True/ False :

Question. “Let the buyer beware” has now been changed to “Let the seller beware”.

Question. BIS Hallmark is standard for agricultural products. 

Question. NGO’s doesn’;t file complaint in consumer courts on the behalf of consumers.

Question. FPO mark is a quality assurance for agricultural product .

Question. The consumers has the forced to choose from the available variety of products. 

Question. Business firms should aim at long-term profit maximization through customers satisfaction. 

Question. The National Commission consists of atleast eight members .

Question. Services provided by a lawyer or doctor are covered under CPA.

Question. Under Consumer Protection Act, a consumer is defined as a person who obtains goods for re-sale or any commercial purpose.

Question. Consumer Protection Act only covers goods manufactured in India. 

Question. Right to be informed says that the consumer has the right to acquire knowledge and be well-informed throughout his life.

Question. Consumer awareness is a campaign for protecting consumer interests.

Question. The Consumer Protection Act is applicable throughout India.

Question. Buying standardised products is a consumer right.

Question. National Commission consists of a president and six other members.

Question. The Central Government can file a complaint under the Consumer Protection Act.

Match the following :

Question. Match the following on the basis of consumers point of view

1. consumers need to be organized in the form of consumer organization.	a. Consumer Ignorance
2. Consumers might be exploited by unscrupulous, exploitative and unfair trade practice	b. Unorganised custumers
	c. Widespread exploitation of consumers

Question. Match the following on the basis of consumer rights

1. Right to seek redressal.	a. The consumers has a right to acquire knowledge
2. Right to choose	b. The consumer has the freedom to choose from a variety of products.
	c. The consumer has right to get relief in case the product or service falls short of his expectation.

Question. Match the following:

1. District forum	a. Upto Rs. One crore.
2. National commission	b. Exceed Rs.20 lakhs but does not exceed RS. One crore.
3. State commission	c. Does not exceed RS. 20 lakhs

Question. Match the following:

1. ISI mark	a. For food products
2. FPO mark	b. For agricultural products.
3. Agmark	c. For electrical goods

Question. Match the following:

1. National Commission	a. A president and two other members
2. District forum	b. A president and not less than two members
3. State commission	c. A president and four members

Question. Match the following:

1. Buy only standardized goods	a. Relief available to customers
2. To remove the defects in goods.	b. One of the consumer right.
	c. Consumer Responsibility.