MCQs For NCERT Class 12 Business Studies Chapter 7 Directing

MCQs Class 12

Please refer to the MCQ Questions for Class 12 Business Studies Chapter 7 Directing with Answers. The following Directing Class 12 Business Studies MCQ Questions have been designed based on the latest syllabus and examination pattern for Class 12. Our experts have designed MCQ Questions for Class 12 Business Studies with Answers for all chapters in your NCERT Class 12 Business Studies book.

Directing Class 12 MCQ Questions with Answers

See below Directing Class 12 Business Studies MCQ Questions, solve the questions and compare your answers with the solutions provided below.

Question. Which one of the following is an element of directing?     
(a) Delegating authority 
(b) Designing organisation structure
(c) Communication
(d) Designing control system

Answer

C

Question. Motivation is not   
(a) a complex process.
(b) related to satisfaction.
(c) an easy process.
(d) a goal-directed behaviour.

Answer

C

Question. Need hierarchy theory of motivation has been given by   
(a) Maslow.
(b) Fayol.
(c) Taylor.
(d) Koontz.

Answer

A

Question. Which one of the following is not a financial incentive?   
(a) Bonus
(b) Provident Fund
(c) Co-partnership
(d) Challenging job

Answer

D

Question. Which one of the following is a non-financial incentive? 
(a) Recognition
(b) Perquisite
(c) Retirement benefit
(d) Stock option

Answer

A

Question. ……… means acknowledgement with a show of appreciation.
(a) Job enrichment
(b) Job security
(c) Employee recognition programme
(d) Career advancement opportunity

Answer

C

Question. The CEO of ‘Apex Heights Limited’ invited suggestions from Rajlaxmi, Human Resource Manager, for retaining the talented employees to reduce employees’ turnover. She recommended that the good employees should be rewarded in a way that it creates a feeling of ownership among the employees. Name the incentive which has been suggested by Mrs. Rajlaxmi to the CEO of the company.
(a) Stock option
(b) Perquisites
(c) Bonus
(d) Job enrichment

Answer

A

Question. Workers are always unwilling to take up any extra work. Due to rise in demand, a firm wants them to cooperate. The supervisor is finding it difficult to cope up with this situation. Identify the element of directing suitable in the above situation.
(a) Supervision
(b)Motivation
(c) Leadership
(d) Communication

Answer

B

Question. Leadership is based on a superior’s   
(a) authority.
(b) responsibility.
(c) accountability.
(d) persuasive communication.

Answer

D

Question. Encoding is related to   
(a) converting message into symbols.
(b) converting symbols into message.
(c) transmitting message.
(d) receiving symbols.

Answer

A

Question. Grapevine is a form of   
(a) formal communication.
(b) channel of communication.
(c) informal communication
(d) barrier to communication.

Answer

C

Question. Which one of the following is a semantic barrier? 
(a) Organisational policy
(b) Lack of attention
(c) Technical jargon
(d) Status

Answer

C

Question. __________ is the process of stimulating people to engage in goal-directed behaviour.     
(a) Communication
(b) Motivation
(c) Directing
(d) None of these

Answer

B

Question. The channel of communication which is transmitted through informal channels is called _____________. 
(a) Horizontal communication
(b) Formal communication
(c) Grapevine
(d) Gang plank

Answer

C

Question. ___________ aims at instructing, guiding, motivating people to achieve the desired results. 
(a) Communication
(b) Directing
(c) Motivating
(d) Organising

Answer

B

Question. ___________ is the process of converting a message into symbols.   
(a) Encoding
(b) Decoding
(c) Coding
(d) Both (b) and (c)

Answer

A

Question. Directing flows in ____________ direction.   
(a) Upward
(b) Downward
(c) Diagonal
(d) Both (a) and (c)

Answer

B

Question. ____________ is the process of exchanging information and understanding between two or more persons. 
(a) Directing
(b) Leadership
(c) Communication
(d) Motivation

Answer

C

Question. Directing takes place at _______ levels of management.     
(a) Top
(b) Middle
(c) Lower
(d) All

Answer

D

Fill in the Blanks :

Question. A subordinate manager does not trusts his superior, it will result in _______ barrier .  

Answer

Psychological

Question. Bonus is an incentive offered over and above the —————- to the employees.

Answer

wages/salary

Question. The communication that follows the chain of command is known as ——–communication.

Answer

formal

Question. A democratic leader will develop action plans and makes decisions in consultation with his————-.

Answer

subordinates

Question. Leader provides ———– to their subordinates.

Answer

training

Question. A joint Management committee is an example of —————- , one of the non financial incentives.

Answer

employees’ participation 

Question. Obstruction or hindrance to communication like poor telephone connection, inattentive receiver etc. are termed as————–.  

Answer

Noise

Question. Other functions of management prepare a setting for action, while ________ function initiates action.

Answer

Directing

Question. Directing integrates individual efforts for the fulfillment of _______ goals.

Answer

Organisational

Question. The most popular classification of leadership styles is based on the use of ———-.

Answer

authority

True / False :

Question. Informal communication has a definite path but formal communication does not have a definite path.

Answer

False 

Question. People’s needs are in hierarchical order, starting from basic needs to other higher level needs.

Answer

True

Question. Esteem needs include growth, self-fulfillment and achievement of goals.

Answer

False 

Question. Converting encoding symbols of the sender is known as decoding.

Answer

True

Question. Effective communication should not be stimulating in evolving listener’s response. 

Answer

False 

Question. The main reason for using the phrase “desirable opportunities” is a definition of leadership is to distinguish between leadership and management.

Answer

False 

Question. Leadership and motivation are the two elements of directing.

Answer

True

Question. Formal and Informal communication flow through officially prescribed channels of communication.

Answer

False

Question. Directing takes place at the top, middle and bottom level of management.

Answer

True

Question. Democratic leadership style involves giving orders by a superior to his subordinates and expecting that his orders will be obeyed by them.

Answer

False

Question. Encoding refers to converting symbols received by the receiver into meaning.

Answer

False

Match the following :

Question. Match the following barriers to communication with their appropriate group category:

1) Badly expressed messagea) Semantic Barrier
2) Faulty Translationb) Psychological Barrier
3) Lack of Attention
4) Distrust
Answer

1) (a) ; 2) (a) ; 3) (b) ; 4) (b)

Question. Match the following barriers to communication with their appropriate group category

1) Use of technical jargona) Semantic Barrier
2) Statusb) Psychological Barrier
3) Use of symbols with different meaningsc) Organisational Barrier
4) Rules and regulationsd) Personal Barrier
Answer

1) a) ; 2) c) ; 3) a) ; 4) c)

Question. Match the following barriers to communication with their appropriate group category

1) Premature evaluationa) Semantic Barrier
2) Lack of confidence of superior on subordinatesb) Psychological Barrier
3) Organisational facilitiesc) Organisational Barrier
4) Fear of challenge to authorityd) Personal Barrier
Answer

1) b) ; 2) d) ; 3) c) ; 4) d)

Question. Match the following barriers to communication with their appropriate group category

1) Unclarified assumptiona) Semantic Barrier
2) Loss of transmission and poor retentionb) Psychological Barrier
3) Statusc) Organisational Barrier
4) Lack of proper incentived) Personal Barrier
Answer

1)a) ; 2) b) ; 3) c) ; 4) d)

Question. Match the following barriers to communication with their appropriate group category

1) Body language and gesture decodinga) Semantic Barrier
2) Organisational policyb) Psychological Barrier
3) Unwillingness to communicatec) Organisational Barrier
4) Lack of attentiond) Personal Barrier
Answer

1) a) ; 2) c) ; 3) d) ; 4) b)

Question. Match the following descriptors with suitable characteristics of Directing

1) Exists wherever superior – subordinates relation existsa) Continuous Process
2) Throughout the life of the organizationb) Flows from top to bottom
3) Superior manager performs this with the subordinate managerc) Takes place at every level
4) Other functions create setting for this functiond) Initiates action
Answer

1) c) ; 2) a) ; 3) b) ; 4) a)

Question. Match the following descriptors with their appropriate importance of directing

1) Clarifies doubts in subordinates to perform taska) Brings stability and balance
2) Extracting the work to full capability of employeesb) Integrating employees efforts
3) Individuals work for organizational goalsc) Initiates action by people
4) Fosters cooperation and commitmentd) Directing employees to realize full potential
Answer

1) c) ; 2) d) ; 3) b) ; 4) a )

Question. Match the following incentives with appropriate classification

1) Perquisitesa) Financial Incentives
2) Statusb) Non-financial incentives
3) Stock Option
4) Job enrichment
Answer

1) a); 2) b); 3) a); 4) b)

Question. Match the following needs with appropriate Maslow’s Need Hierarchy

1) Stability of Incomea) Self- actualization
2) Acceptance and Friendshipb) Physiological need
3) Growthc) Security Need
4) Shelterd) Affiliation need
Answer

1) c); 2) d); 3) a); 4) b)

Question. Match the following descriptors with appropriate non-financial incentives

1) Social and esteem needsa) Employee participation
2) Autonomyb) Career Advancement opportunity
3) Forming Committeesc) Orgnisational Climate
4) Skill developmentd) Status
Answer

1) d); 2) c); 3) a): 4) b)

Directing Class 12 MCQ Questions