MCQs For NCERT Class 12 Business Studies Chapter 7 Directing

Please refer to the MCQ Questions for Class 12 Business Studies Chapter 7 Directing with Answers. The following Directing Class 12 Business Studies MCQ Questions have been designed based on the latest syllabus and examination pattern for Class 12. Our experts have designed MCQ Questions for Class 12 Business Studies with Answers for all chapters in your NCERT Class 12 Business Studies book.

Directing Class 12 MCQ Questions with Answers

See below Directing Class 12 Business Studies MCQ Questions, solve the questions and compare your answers with the solutions provided below.

Question. Which one of the following is an element of directing?     
(a) Delegating authority 
(b) Designing organisation structure
(c) Communication
(d) Designing control system

Question. Motivation is not   
(a) a complex process.
(b) related to satisfaction.
(c) an easy process.
(d) a goal-directed behaviour.

Question. Need hierarchy theory of motivation has been given by   
(a) Maslow.
(b) Fayol.
(c) Taylor.
(d) Koontz.

Question. Which one of the following is not a financial incentive?   
(a) Bonus
(b) Provident Fund
(c) Co-partnership
(d) Challenging job

Question. Which one of the following is a non-financial incentive? 
(a) Recognition
(b) Perquisite
(c) Retirement benefit
(d) Stock option

Question. ……… means acknowledgement with a show of appreciation.
(a) Job enrichment
(b) Job security
(c) Employee recognition programme
(d) Career advancement opportunity

Question. The CEO of ‘Apex Heights Limited’ invited suggestions from Rajlaxmi, Human Resource Manager, for retaining the talented employees to reduce employees’ turnover. She recommended that the good employees should be rewarded in a way that it creates a feeling of ownership among the employees. Name the incentive which has been suggested by Mrs. Rajlaxmi to the CEO of the company.
(a) Stock option
(b) Perquisites
(c) Bonus
(d) Job enrichment

Question. Workers are always unwilling to take up any extra work. Due to rise in demand, a firm wants them to cooperate. The supervisor is finding it difficult to cope up with this situation. Identify the element of directing suitable in the above situation.
(a) Supervision
(b)Motivation
(c) Leadership
(d) Communication

Question. Leadership is based on a superior’s   
(a) authority.
(b) responsibility.
(c) accountability.
(d) persuasive communication.

Question. Encoding is related to   
(a) converting message into symbols.
(b) converting symbols into message.
(c) transmitting message.
(d) receiving symbols.

Question. Grapevine is a form of   
(a) formal communication.
(b) channel of communication.
(c) informal communication
(d) barrier to communication.

Question. Which one of the following is a semantic barrier? 
(a) Organisational policy
(b) Lack of attention
(c) Technical jargon
(d) Status

Question. __________ is the process of stimulating people to engage in goal-directed behaviour.     
(a) Communication
(b) Motivation
(c) Directing
(d) None of these

Question. The channel of communication which is transmitted through informal channels is called _____________. 
(a) Horizontal communication
(b) Formal communication
(c) Grapevine
(d) Gang plank

Question. ___________ aims at instructing, guiding, motivating people to achieve the desired results. 
(a) Communication
(b) Directing
(c) Motivating
(d) Organising

Question. ___________ is the process of converting a message into symbols.   
(a) Encoding
(b) Decoding
(c) Coding
(d) Both (b) and (c)

Question. Directing flows in ____________ direction.   
(a) Upward
(b) Downward
(c) Diagonal
(d) Both (a) and (c)

Question. ____________ is the process of exchanging information and understanding between two or more persons. 
(a) Directing
(b) Leadership
(c) Communication
(d) Motivation

Question. Directing takes place at _______ levels of management.     
(a) Top
(b) Middle
(c) Lower
(d) All

Fill in the Blanks :

Question. A subordinate manager does not trusts his superior, it will result in _______ barrier .  

Question. Bonus is an incentive offered over and above the —————- to the employees.

Question. The communication that follows the chain of command is known as ——–communication.

Question. A democratic leader will develop action plans and makes decisions in consultation with his————-.

Question. Leader provides ———– to their subordinates.

Question. A joint Management committee is an example of —————- , one of the non financial incentives.

Question. Obstruction or hindrance to communication like poor telephone connection, inattentive receiver etc. are termed as————–.  

Question. Other functions of management prepare a setting for action, while ________ function initiates action.

Question. Directing integrates individual efforts for the fulfillment of _______ goals.

Question. The most popular classification of leadership styles is based on the use of ———-.

True / False :

Question. Informal communication has a definite path but formal communication does not have a definite path.

Question. People’s needs are in hierarchical order, starting from basic needs to other higher level needs.

Question. Esteem needs include growth, self-fulfillment and achievement of goals.

Question. Converting encoding symbols of the sender is known as decoding.

Question. Effective communication should not be stimulating in evolving listener’s response. 

Question. The main reason for using the phrase “desirable opportunities” is a definition of leadership is to distinguish between leadership and management.

Question. Leadership and motivation are the two elements of directing.

Question. Formal and Informal communication flow through officially prescribed channels of communication.

Question. Directing takes place at the top, middle and bottom level of management.

Question. Democratic leadership style involves giving orders by a superior to his subordinates and expecting that his orders will be obeyed by them.

Question. Encoding refers to converting symbols received by the receiver into meaning.

Match the following :

Question. Match the following barriers to communication with their appropriate group category:

1) Badly expressed message	a) Semantic Barrier
2) Faulty Translation	b) Psychological Barrier
3) Lack of Attention
4) Distrust

Question. Match the following barriers to communication with their appropriate group category

1) Use of technical jargon	a) Semantic Barrier
2) Status	b) Psychological Barrier
3) Use of symbols with different meanings	c) Organisational Barrier
4) Rules and regulations	d) Personal Barrier

Question. Match the following barriers to communication with their appropriate group category

1) Premature evaluation	a) Semantic Barrier
2) Lack of confidence of superior on subordinates	b) Psychological Barrier
3) Organisational facilities	c) Organisational Barrier
4) Fear of challenge to authority	d) Personal Barrier

Question. Match the following barriers to communication with their appropriate group category

1) Unclarified assumption	a) Semantic Barrier
2) Loss of transmission and poor retention	b) Psychological Barrier
3) Status	c) Organisational Barrier
4) Lack of proper incentive	d) Personal Barrier

Question. Match the following barriers to communication with their appropriate group category

1) Body language and gesture decoding	a) Semantic Barrier
2) Organisational policy	b) Psychological Barrier
3) Unwillingness to communicate	c) Organisational Barrier
4) Lack of attention	d) Personal Barrier

Question. Match the following descriptors with suitable characteristics of Directing

1) Exists wherever superior – subordinates relation exists	a) Continuous Process
2) Throughout the life of the organization	b) Flows from top to bottom
3) Superior manager performs this with the subordinate manager	c) Takes place at every level
4) Other functions create setting for this function	d) Initiates action

Question. Match the following descriptors with their appropriate importance of directing

1) Clarifies doubts in subordinates to perform task	a) Brings stability and balance
2) Extracting the work to full capability of employees	b) Integrating employees efforts
3) Individuals work for organizational goals	c) Initiates action by people
4) Fosters cooperation and commitment	d) Directing employees to realize full potential

Question. Match the following incentives with appropriate classification

1) Perquisites	a) Financial Incentives
2) Status	b) Non-financial incentives
3) Stock Option
4) Job enrichment

Question. Match the following needs with appropriate Maslow’s Need Hierarchy

1) Stability of Income	a) Self- actualization
2) Acceptance and Friendship	b) Physiological need
3) Growth	c) Security Need
4) Shelter	d) Affiliation need

Question. Match the following descriptors with appropriate non-financial incentives

1) Social and esteem needs	a) Employee participation
2) Autonomy	b) Career Advancement opportunity
3) Forming Committees	c) Orgnisational Climate
4) Skill development	d) Status