Please refer to Staffing Class 12 Business Studies Exam Questions provided below. These questions and answers for Class 12 Business Studies ave been designed based on the past trend of questions and important topics in your class 12 Business Studies books. You should go through all Class 12 Business Studies Exam Questions provided by our teachers which will help you to get more marks in upcoming exams.
Class 12 Business Studies Exam Questions Staffing
Class 12 Business Studies students should read and understand the important questions and answers provided below for Staffing to understand all important and difficult topics.
Short Answer Type Questions :
Question. State any four limitations of internal sources of recruitment.
Ans. Internal sources of recruitment suffer from the following limitations
(i) No Fresh Talent Recruitment from internal sources does not bring fresh talent into the organisation.
(ii) Lethargic Employees When employees are sure of time-bound promotions, they become lethargic.
(iii) No Competitive Spirit Competitive spirit among the employees may get hampered.
(iv) Reduce Productivity When employees are transferred frequently to different jobs, it results in reduced productivity.
Question. Describe briefly the following methods of training
(i) Apprenticeship training
(ii) Internship training
Ans. (i) Apprenticeship Training Under this method, the trainee is placed under supervision of an experienced person (master worker) who imparts him necessary skill es his performance. The trainee is given stipend while learning so that he/she can enjoy ‘earn while you learn’ scheme.
(ii) Internship Training Under this method, an educational institute enters into an agreement with industrial enterprises for providing practical knowledge to its students by sending them to business organisations for gaining practical experience.
Question. Atul-The assistant manager, Vikas-The marketing head and Leena-The human resource manager of ‘Montac Enterprises Ltd.’ decided to leave the company. The chief executive officer of the company called the human resource manager, Leena and requested her to fill up the vacancies before leaving the organisation.
Leena suggested that her subordinate Miss Rama Wadhwa is very competent and trustworthy, if she could be moved up in the hierarchy, she would do the needful.
The chief executive officer agreed for the same. Miss Rama Wadhwa contacted ‘Smith Recruiters’ who advertised for the post of marketing head for ‘Montac Enterprises Ltd.’ They were able to recruit a suitable candidate for the company. Atul’s vacancy was filled up by screening the database of unsolicited applications lying in the office.
(i) Name the internal/external sources of recruitment used by ‘Montac Enterprises Ltd.’ to fill up the above stated vacancies.
(ii) Also state any one merit of each of the above identified source of recruitment.
Ans. (i) The internal/external sources of recruitment used by ‘Montac Enterprises Ltd.’ to fill up the above stated vacancies are
(a) Promotion It is an internal source of recruitment in which an employee is shifted to a higher post. Leena’s vacancy was filled by using this source.
(b) Placement Agencies and Management Consultants It is an external source of recruitment. These agencies provide a nationwide service in matching personnel demand and supply. Vikas’s vacancy was filled by using this source.
(c) Casual Callers It is again an external source of recruitment through which the organisations keep a database of unsolicited applicants in their files. Atul’s vacancy was filled by using this source.
(ii) One merit each of Promotion It helps to increase the motivation and satisfaction of employees. Placement Agencies and Management Consultants They help organisations to recruit technical, professional and managerial personnel easily. Casual Callers It is an inexpensive method of recruitment.
Question. Vandana Public School had a vacancy of a Maths teacher. They were looking for a smart and creative teacher having a drive for excellence. An advertisement was given in all leading dailies. Since the response was huge, the school examined all the application forms and rejected the candidates who did not have the necessary qualifications. Thereafter, a test was conducted to measure the existing skills of the candidates. After that it was followed by a formal in-depth conversation with the Principal of the school and a panel of Maths experts.
(i) Explain the steps that have been performed by Vandana Public School in the process of identifying and choosing the best candidate.
(ii) Give the name and also the meaning of the test which was conducted by the school.
Ans. (i) Following are the steps that have been peformed by Vandana Public School in the process of identifying and choosing the best candidate
(a) Preliminary Screening It helps the manager to eliminate unqualified or unfit job seekers, based on the information supplied in the application forms.
(b) Selection Tests A selection is a mechanism that attempts to measure certain charactersitcs of individuals. These characterstics range from aptitudes, such as manual dexterity, to intelligence to personality, etc. Selection test include different types of tests such as intelligence test, aptitude test, personality test, trade test, interest test, etc.
(c) Employment Interview Interview is a formal, indepth conversation, conducted to evaluate the applicant’s suitablity for the job. Through an interview, an interviewer seeks to obtain maximum information about the interviewee and the interviewee seeks information about the job and the company. In the given case, Vandana Public School conduct a formal in-depth conversation with the principal and a panel of Maths experts.
(ii) The test which was conducted by the school is called ‘trade test’. It is a test used to measure the existing skills of an individual to perform a job.
Question. State any three merits of external sources of recruitment.
Ans. Merits of external sources of recruitment are
(i) Qualified Personnel By using external sources of recruitment, the management can attract qualified and trained people to apply for the vacant jobs in the organisation.
(ii) Wider Choice The management has a wider choice in selecting the people for employment.
(iii) Fresh Talent It provides wider choice and brings new blood, new ideas and fresh talent into the organisation.
Question. State any three limitations of external sources of recruitment.
Ans. Limitations of external sources of recruitment are
(i) Dissatisfaction among Existing Employees Recruitment from outside may cause dissatisfaction among the employees. They may feel that their chances of promotion are reduced.
(ii) Costly Process A lot of money has to be spent on advertisement, therefore this is costly process.
(iii) Lengthy Process It takes more time than internal sources of recruitment.
Question. ‘‘Selection is a negative process.’’ Do you agree?
Ans. Yes, as selection is choosing from among the candidates the ones, who best meet a position’s requirements and eliminating the ones who are not suitable. To achieve this target, candidates are required to take a series of tests and interviews in different stages. At each stage, many candidates are eliminated and only a few candidates move to the next stage.
The process of elimination continues till the right ones are finalised. The above scenario clearly establishes the fact that selection is the process, through which unsuitable candidates are rejected and suitable ones are chosen.
Therefore, it is regarded as a negative process.
Question. Differentiate between on-the-job training and off-the-job training.
Ans. Difference between on-the-job training and off-the-job training
| Basis | On-the-job Training | Off-the-job Training |
| Principle | Learning while doing. | Learning before doing. |
| Place of training | Conducted at workplace. | Conducted away from the workplace. |
| Instructor | Superiors are the instructors. | Experts are the instructors. |
| Contribution | Employees contribute towards work. | Employees do not contribute towards work. |
| Techniques of training | Apprenticeship training, internship training, coaching and job rotation are some of the popular techniques. | Lectures, film, case study, vestibule training are some of the popular techniques. |
Question. A company is manufacturing greeting cards. It prints 1,00,000 cards each day. But due to the arrival of Christmas and New Year, it has got an urgent order of extra 50,000 cards. Which method of recruitment do you suggest?
Ans. In order to complete the order in time, more people are required at short notice. Thus, labour contractor should be approached.
Labour contractors maintain close contacts with labourers and they can provide large number ofworkers at short notice. A drawback of this method is that if a conflict occurs with the
contractor, the entire workforce quits from work.
Question. State any four points of importance of staffing function of management.
Ans. Staffing is an important function of management.
Following points highlight the same (any four)
(i) Obtaining Competent Personnel It ensures the availability of the most suitable and capable person for various jobs.
(ii) Higher Performance By placing the right person at the right job, it ensures better performance.
(iii) Continuous Survival and Growth It ensures the continuous survival and growth of the enterprise, through the successive planning for building managers.
(iv) Optimum Utilisation of Human Resource It helps in avoiding overmanning, underutilisation of manpower and high labour cost. It also helps in preventing the disruption of work by
indicating in advance about the likely shortage of employees.
(v) Helps in achieving Organisational Goals It improves job satisfaction by providing fair remuneration and regular assessment which helps in achieving organisational goals.
Question. Mr. Naresh recently completed his M.B.A. from one of the Indian Institutes of Management in human resource management. He has been appointed as Human Resource Manager in a Truck Manufacturing Company. The company has 1,500 employees and has an expansion plan in hand that may require additional 500 persons for various types of jobs. Mr. Naresh has been given the complete charge of the company’s human resource department. List out the specialised activities that Mr. Naresh is supposed to perform as the human resource manager of the company.
Ans. Specialised activities that Mr. Naresh is supposed to perform are
(i) Identifying job requirements
(ii) Recruitment of employees
(iii) Selection of employees
(iv) Placement and orientation
(v) Training and development of employees
(vi) Performance appraisal
(vii) Developing compensation and incentive plans
(viii) Handling grievancess and complaints.
Question. After passing his secondary school examination, David left the school at the age of 15 years and started getting training under his father. His father, a renowned electrician, had worked for many companies.
He everyday started accompanying his father on work and watched him carefully while working. David was a good learner and learnt the techniques of work quickly.
Now his father started passing on the tricks of the trade to David. With the passage of time David acquired a high level skill and became a well-known electrician at Indore. Big businesshouses started calling him for electrical-wiring.
(i) Name the method of training discussed in the above para.
(ii) State any three benefits which David could get on being trained.
Ans. (i) Apprenticeship training
(ii) Following are the benefits that David could get on being trained
(a) He will have improved skills and knowledge due to training because it leads to better career for the individuals.
(b) He will have increased performance which helps him to earn more.
(c) Training makes him more efficient to handle machines and electric equipments, thus less prone to accidents.
Question. What is the importance of staffing function in today’s environment?
Or
Define ‘staffing’ as a function of management and state its importance.
Or
Why is staffing considered as an important function of management in all types of organisations? State any three reasons.
Or
In today’s competitive world, on one hand, companies need competent people while on the other hand, employees need handsome remuneration and career opportunities to grow
them. Highlight the need of staffing in this respect.
Ans. Staffing refers to putting right people on the right job. It begins with workforce planning and includes other functions like recruitment, selection, training, development, promotion, compensation and performance appraisal of workforce.
Staffing is an important function of management. Following points highlight the same
(i) Staffing ensures the availability of the most suitable and capable persons for various jobs.
(ii) By placing the right person at the right job, it ensures better performance.
(iii) Staffing ensures the continuous survival and growth of the enterprise, through the succession planning for managers.
(iv) It helps in avoiding over manning, under utilisation of manpower and high labour cost. It also helps in preventing the disruption of work by indicating in advance about the likely shortage of employees.
(v) It improves job satisfaction by providing fair remuneration and regular assessment.
8. Why are internal sources of recruitment considered to be more economical?
Or
Internal sources of recruitment are better than external sources of recruitment. Do you agree with this statement? Give any two reasons in support of your answer.
Or
‘‘Internal sources of recruitment are better than external sources of recruitment’’. How? Explain by giving any four reasons.
Ans. Yes, internal sources of recruitment are considered to be more economical than external sources because
(i) the process of selection and placement is easier.
(ii) it fulfils the deficiency of one department with the surplus of another.
(iii) it does not involve much time, effort and money.
(iv) it facilitates training of employees.
Question. Gaurav, an HR professional of Naunidh Tyres had conducted an interview of 100 different professionals. In the second round, he had taken the selection tests of candidates. What was the reason behind conducting the selection test and state two advantages and disadvantages of such tests?
Ans. Selections tests are conducted to measure certain characteristics like intelligence, personality and skills of an employee.
It is a popular technique of measuring the skills of employees.
Tests offer the following benefits in employee selection
(i) Tests provide a good basis for measuring a candidate’s suitability for the job.
(ii) Tests are useful in checking and verifying the claims made by the candidate about his qualifications and experience.
Tests suffer from the following limitations
(i) Tests are not always the reliable indicators of knowledge and skills of a candidate.
(ii) Tests may be unfair to candidates belonging to economically and socially backward sections of society.
Sometimes tests may lead to discrimination between one candidate and another.
Question. HR Manager of Gangotri Ltd. is frequently receiving the calls from workers that the new machine, which was installed last week is complicated to handle.
The workers are unable to operate new machine. Briefly explain howamanager can resolve this issue?
Ans. HR Manager should make the schedule and provide training to the workers as training will help in following ways
(i) Training improves skills and knowledge of the employees, which leads to better career of the employees.
(ii) Training makes employee more efficient to handle machines thus, less chances of accidents.
(iii) Training increases the satisfaction and morale of employees and thus, builds confidence in them.
Vestibule training is highly suited in this case as in this method, training is given on the same equipment but away from actual workplace. This method will be extremely useful as the employees will be able to handle expensive and sophisticated machines under expert guidance.
Question. What is meant by recruitment? How it is different from selection?
Ans. Recruitment is the process of searching for prospective employees and stimulating them to apply for jobs in the organisation.
Difference between recruitment and selection Basis Recruitment Selection
| Basis | Recruitment | Selection |
| Meaning | It is the process of stimulating people to apply for a vacant job position in the organisation. | It is the process of selecting the best candidate from those who have applied for the job. |
| Objective | The objective of recruitment is to create a pool of eligible candidates for the purpose of selection. | The objective of selection is to get the best candidate selected for the job. |
| Nature | It is a positive process as it attracts people towards the organisation. | It is a negative process as it involves rejection of candidates at every stage of it. |
| Sequence | It takes place before selection. | It takes place after recruitment. |
Question. List and explain the different types of test used in selection process.
Ans. Types of tests used in selection process are
(i) Intelligence Test It is a psychological test used to measure the level of intelligence of an individual and his ability to take decisions.
(ii) Aptitude Test It is a psychological test used to measure the potential of an individual to learn new skills.
(iii) Personality Test It is a test that provide cues regarding a person’s emotions, reactions and value systems.
(iv) Trade Test It is a test used to measure the existing skills of an individual to perform a job.
(v) Interest Test It is a test used to know the interests or involvement of a person in other activities.
Question. A public transport company has hired 50 drivers, 30 conductors, 20 helpers for their buses. The vacancies are in bulk, so they hired freshers. After sometime it became difficult to manage their problems, as they were facing problems in operation.
On the basis of given case
(i) What is the role of hiring manager?
(ii) What are the training measures he should adopt in this case?
Ans. (i) The role of hiring manager is to recruit right person for the right job and provide training for efficient performance and career growth. In the above case, manager is not performing his duty as he hired freshers and facing problems in operation.
(ii) As per the case, on-the-job training is suitable, as under this method, workers learn by doing and the advantage of this method is, worker can learn to solve the problems practically, while working on the job.
Question. State benefits of internal sources of recruitment.
Ans. Internal sources of recruitment have the following advantages/benefits
(i) Employee Motivation Promotion to a higher level motivates the employee for better performance and leads to satisfaction of employees.
(ii) Simple Process The process of selection and placement becomes simpler, as the background of the candidate is already known.
(iii) Facilitate Training Transfer from one job to another facilitates training of employees.
Question. Nisha Sethi was working as a human resource manager in a famous consultancy firm, KLI Global Services.
Her job included preparing job descriptions, recruitment, developing compensation and incentive plans and facilitating employee learning. They had entered into alliances with institutes to ensure continuous learning of their employees. With the jobs becoming more and more complex, KLI Global Services invested large amount of money in making the employees learn the skills necessary to complete the jobs. State by giving any three points, how this investment is likely to benefit the organisation?
Ans. The company has invested in training of employees. Training is a process of increasing the knowledge, skills and abilities of employees for doing a particular job. Benefits of training in organisation are (any three)
(i) It enhances employee productivity both in terms of quantity and quality, leading to higher profits.
(ii) Training equips the future manager, who can takeover in case of emergency.
(iii) It increases employee morale, reduces absenteeism and employee turnover.
(iv) The systematic learning process teaches workers to make the most efficient use of resources.
(v) It help to keep pace with the rapid changes taking place in the technological and economic environment.
Long Answer Type Questions :
Question. Mohit Gupta is working with ‘Yellow Security Services Ltd’. He is also recruiting security guards for the company. The company provide security services in Delhi and Noida at short notice to various companies.
The guards are recruited on temporary basis. The guards provided by this company are known for their honesty and punctuality. Mohit Gupta is well known in his village for providing employment to unskilled people.
(i) Name the source of recruitment used by ‘Yellow Security Services Ltd’.
(ii) State any one disadvantage of this source of recruitment.
(iii) Identify the need of ‘security guards’ which is being fulfilled by the company as per Maslow’s need hierarchy.
(iv) State any one advantage of this source of recruitment.
Ans. (i) The company is using external source of recruitment. Mr Mohit Gupta is a labour contractor, who has close links with people in rural areas and provides unskilled labour to the company at short notice.
(ii) The major disadvantage of using this source is that it is costly and time-consuming process. Also, in case of labour contractor, the whole workforce may withdraw from work in case of conflict with the contractor.
(iii) ‘Basic physiological needs’ of the security guards are being met as per Maslow’s need hierarchy.
(iv) The main advantage of this source is that the fresh talent will join the organisation.
Question. ‘Newrange’ is a chain of departmental stores in India with 56 outlets. It sells the best products at the lowest price.
The human resource department takes care to select, train, motivate and retain the employees. Currently, it has 170 full time employees and 30 part time employees.
For top level management, employees are recruited through private consultants. These professional recruiters can entice the needed top executives from other companies by making the right offers.
Employees appointed at the entry level are recruited through walk-in. For that, a notice is placed on the notice board specifying the details of the jobs available. ‘Newrange’ also encourages present employees or their friends and relatives to refer candidates. They also visit some of the reputed educational institutions to hire some of the most talented and
promising students as its employees.
‘Newrange’ shifts workforce from surplus departments to those where there is shortage of staff instead of laying them off. Explain the various internal and external sources of recruitment used by ‘Newrange’ to recruit its employees.
Ans. Internal source of recruitment being used by ‘New range’ is transfer.
Transfer refers to shifiting an employee from one job to another or one department to another without a substantive change in the responsibilities and status of the employee.
It may lead to changes in duties and working conditions, but no change in salary.
External sources of recruitment used by newrange are as follows
(i) Direct Recruitment Under this, a notice is placed on the notice board of the enterprise specifying the details of the jobs available. Job seekers assemble outside the premises of the organisation on a specific date and selection is done on the spot. It is usually used to employ ‘casual’ or ‘badli’ workers, who are paid remuneration on daily wage basis.
(ii) Placement Agencies and Management Consultants These provide a nationwide service in matching personnel demand and supply.
They compile the bio-data of large number of
candidates and provide them to organisation on demand. Such agencies charge a fee for the service they provide to orgaisation.
These professional recruiters act as a good source for recruitment of top executives resourced by company.
(iii) Campus Recruitment Many organisations maintain a close link with universities, vocational and management institutes, in order to recruit fresh talent and qualified personnel. On one hand, it gives good opporunties to freshers to be employed in reputed firms and on the other hand, provide qualified manpower in a cost effective way.
(iv) Recommendations of Employees Employees of an organisation recommend the names of their friends, relatives and neighbours, which prove to be a good external source of recruitment. It is a reliable source as the background of the suggested candidate is well known.
Question. Define the staffing process and the various steps involved in it.
Or
Describe briefly the steps in the process of staffing.
Or
Which process needs the crucial analysis of manpower and what are the steps which should be kept in mind while using this process?
Ans. Staffing is a managerial function of filling and keeping filled, the positions in an organisation structure. This process needs crucial analysis of manpower. Process of Staffing Following are the steps in the staffing process
(i) Estimating the Manpower Requirements It involves forecasting and determining the number and kind of manpower required by the organisation in future. It involves workload analysis and workforce analysis.
A comparison of the two helps to know the actual requirement of manpower.
(ii) Recruitment It may be defined as the process of searching for prospective employees and stimulating them to apply for jobs in the organisation. The objective of recruitment is to
create a pool of prospective candidates, from which the best candidate can be selected.
(iii) Selection In this step, right candidate is chosen for the right job from the pool of candidates obtained through recruitment.
(iv) Placement and Orientation Placement means occupying the post or position for which the person has been selected. Orientation/Induction implies introducing the selected employee to other
employees and familiarising him with rules and policies of the organisation, by giving him a brief presentation about the company, his superiors, subordinates and colleagues.
(v) Training and Development These involve improving job knowledge, skills and attitudes of employees on a regular basis so that they may perform their jobs efficiently.
(vi) Performance Appraisal It means evaluating an employee’s current or past performance against the pre-determined standards.
(vii) Promotion and Career Planning It becomes necessary for all organisations to address career related issues and promotional avenues for their employees. This will prove to be beneficial for both an employee and the organisation, as it will result in increased employee satisfaction and productivity.
(viii) Compensation It means all forms of pay or rewards given to an employee. It may be in the form of direct financial payments like wages, salaries, incentives, commissions, etc, or indirect payments such as insurance, free housing, vacations, etc.
Question. Explain the various steps in the process of selection.
Ans. The important steps in the selection process are as follows
(i) Preliminary Screening It helps the manager to eliminate unqualified or unfit job seekers, based on the information supplied in the application forms.
(ii) Selection Tests An employment test is a mechanism that attempts to measure certain characteristics of individuals.
These characteristics range from aptitudes, such as manual dexterity, to intelligence, to personality, etc. Various types of selection tests are held like intelligence test, aptitude test, personality test, trade test, interest test etc.
(iii) Employment Interview Interview is a formal, in-depth conversation, conducted to evaluate the applicant’s suitability for the job.
Through an interview, an interviewer seeks to obtain maximum information about the interviewee and the interviewee seeks information about the job and the company.
(iv) Reference and Background Checks Many employers request names, addresses and telephone numbers of references for the purpose of verifying information and gaining additional information of an applicant. These references can be teachers, lecturers, previous employers and professors, who can give additional information about the candidate.
(v) Selection Decision The final decision has to be made from among the candidates, who pass the tests, interviews and reference checks.
(vi) Medical Examination After the selection decision and before the job offer, the candidate is required to undergo a medical fitness test.
The job offer is given to the candidate, only if the candidate is physically and mentally fit for the job.
(vii) Job Offer The next step in the selection process is job offer to those applicants, who have passed all the previous hurdles. It is made through a letter of appointment to confirm his acceptance, and communicating to him the reporting date and time.
(viii) Contract of Employment When a candidate accepts the job offer, the contract of employment is made. It is in a written form and includes job title, duties, responsibilities, date when continuous employment starts and the basis for calculating service, rates of pay, allowances, hours of work, leave rules, sickness, grievance procedure, etc.
The candidate also fills up the attestation form, giving the necessary details.
Question. There were two vacancies for the post of assistant manager in ‘Gyan Electrics Private Ltd.’
‘Parth’ the human resources manager identified one suitable candidate ‘Vishwas’ from within the organisation and promoted him to the post of assistant manager.
For another post, the manager ‘Parth’ took help of a placement agency and selected ‘Saleem’. After six months, Parth observed that ‘Vishwas’s’ performance was much better than ‘Saleem’s’ performance though ‘Vishwas’ was less qualified than ‘Saleem’.
Hence, ‘Parth’ decided that in future he will not make any appointment with the help of an outside source. Explain any four reasons on the basis of which ‘Parth’ would have taken the above decision.
Ans. The reasons are the disadvantages of external source of recruitment. These are
(i) Dissatisfaction among Existing Staff The morale of the existing employees gets reduced due to which overall working of organisation is affected. It may lead to frustration among existing employees. They may feel that their chances of promotion are reduced.
(ii) Lengthy Process Right from inviting application to induction training, it is a very lengthy process. Sometimes, it does not reap the matching benefits.
(iii) Costly Process This type of recruitment is a costly process. It is a setback for organisation, if the productivity of new employees does not match the costs.
(iv) Adjustment Problem New recruits take time to adjust in the organisation. This might turn to be a huge problem in a complex organisational structure.
Question. Moga Industries Ltd. approached a well established university in the city of Madurai to recruit qualified personnel for various technical and professional jobs. They selected Tanya, Ritu, Garima and Chetan for various vacancies in the organisation.
After the selection and placement, Moga Industries Ltd. felt the need to increase the skills and abilities and the development of positive attitude of the employees to perform their specific jobs better. The company also realised that learning new skills would improve the job performance of the mployees.
Hence, the company decided to take action for the same.
(i) Name the step of the staffing process regarding which the company decided to take action.
(ii) State the benefits of the action to Moga Industries Ltd.
Ans. (i) The step in the staffing process discussed here is training and development.
(ii) The benefits of training and development to an organisation are as follows
(a) Training is a systematic learning, always better than hit and trial methods and results in minimum wastage of efforts and money.
(b) It enhances employee productivity both in terms of quantity and quality and leading to higher profits.
(c) Training equips the future manager, who can takeover in case of emergency.
(d) It increases employee morale, reduces absenteeism and employee turnover.
(e) It helps in obtaining effective response to fast changing environment.
Question. Ganesh was concerned about the sedentary lifestyle people are leading now-a-days. Their dependency on outside food is also increasing because corporate work culture demands working till late night at offices. So, he decided to start a restaurant, ‘Healthy Eating Point’ to provide healthy food options to customers.
After completing planning and organising functions, he identified the various job positions that are required to be filled, i.e. a general manager, an accountant, two chefs, two boys for serving the food in the restaurant and three boys for home delivery of food.
He decided that his father, Karan, would be the general manager of the restaurant. He would be paid ` 50,000 per month for his services. His father requested him to appoint his friend’s son, Prem, as an accountant who is well qualified for this post. Ganesh agreed to this proposal.
Earlier, Prem had a business of providing unskilled workers to different organisations from remote areas of the country.
Prem took permission from Ganesh to continue with the old business. Ganesh happily agreed and asked him to provide five boys for serving and delivering the food.
For the appointment of the two chefs, Ganesh approached a renowned Hotel Management Institute and was satisfied with the Chefs provided by the institute.
(i) Quoting the lines from the above paragraph, explain the two sources of recruitment being used by Ganesh for filling up the various job positions.
(ii) Also, give the meaning of the function of management discussed in the above case.
Ans. (i) Two sources of recruitment being used by Ganesh for filling up the varous job positions are
(a) Line ‘‘His father requested ……… proposal.’’ Recommendations of Employees In this source, applicants are introduced by present employees or their friends and relatives.
Such employees are likely to be good employees as their background is sufficiently known.
(b) Line ‘‘For the appointment …… by the institute.’’
Campus Recruitment It is a source in which organisations maintain a close liasion with educational institutions like universities,
vocational schools and management institutes to recruit qualified personel for technical, professional and managerial jobs.
(ii) Staffing is described as the management function of filling and keeping the positions filled in the organisational structure.
According to Koontz O’Donnell, ‘‘The managerial
function of staffing involves the organisational structure through proper and effective selection, appraisal and development of personnel to fill the roles designed into the structure.’’
